As the question of guarantees plays an important role when you decide to order services of this or that company we decided to clarify our stand on this matter in a separate article. Our legal fees for immigration and second passport solutions are normally based on a fixed fee approach. We believe it is better and more convenient for potential clients to get a clear idea of the full expenses to be made. An hourly rate approach that the majority of “western lawyers” use is also understandable. An hourly rate covers time spent on personal and other attendances, preparation, drafting and perusal of documents. It does not normally include various disbursements such as translation and notarization costs, apostil (if applicable), telephone calls, composing e-mails and faxes. There are a number of factors that are taken into account in the charging level but the major item is that of the time spent on a matter.
We are far from various low-price crooks in the Internet who offer 100 % iron-clad of money-back guarantee. At the same time, our refund guarantee policy is fair and simple. The fixed fee we charge for legal services is split into two parts (actual expenses and a success fee). Actual expenses (cost of time spent and disbursements) are never refunded. Success fee is always refunded. Please, do not waste out time in case you wish to receive legal advice by placing funds into escrow accounts. We shall not conclude any agreement if the Client expects us to spend our own money to cover actual costs of his personal papers and documents.
The only exception to our refund policy described above is the case when you deliberately cheated us. If the client provides us with false or misleading information regarding his criminal records or regarding on-going investigations he is subject to, then the money will not be returned in case the application for residency or citizenship is declined by the relevant authorities. If you have any of these problems, including visa refusals, deportations or application for asylum in the past, please, inform us in advance on a stage of preliminary talks and before entering into an agreement with our Company. We must have all the relevant information before taking a decision whether we can or cannot accept your case.
We are confident that we will give you a high quality legal service and immigration advice. However, if for any reason you are unhappy with any aspect of the service provided, you should make this known promptly by telephone or by e-mail. We have a procedure in place which details how we handle complaints.